Cancellation & Refund Policy
New Clients should arrive 20 minutes ahead of schedule, in order to complete consultation form.
We require at least 48 hours of notice should you wish to cancel or reschedule your appointment.
Should you cancel or change your appointment within the 48 hours, or do not attend your appointment at all, we reserve the right to forfeit booking deposit. If your appointments are prepaid, we will forfeit one session of your prepaid program.
If you are late, we may not be able to provide your full treatment.
Neo Body Laser Clinic has a strict ‘no refund’ policy on all purchases, including all prepaid programs (whether these programs are paid in full or not) for change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments.
Collection of Personal Information
When you make an enquiry about us or our services or products, you may be asked to provide personal information so that we are able to assist with your enquiry.
We will not collect, use any personal information without your consent.
We collect personal information primarily to enable us to provide you with our services and products and may also use your information for our clinic marketing.
Terms & Conditions
3- 6 treatment Prepaid programs will expire and will automatically be cancelled after 12 months from the date of purchase. 7+ prepaid treatment programs will expire in 18 months.
Check the expiry date before paying .
No refunds or exchanges will be given.
All treatments and services are not transferable to other treatments, other individuals.
- Promotions can not be used in conjunction with any other offer.
- Promotions apply only to full priced treatments.
- Promotions are not refundable or transferable between clients.
- Packages are not to be split between clients.
- Treatment packages are not to be altered.
- Promotional pricing will only apply to new bookings made and paid for during the promotion period.
- Promotions are for a limited time and are subject to availability Neo Body laser Clinic may end a promotion at any time without prior notice.