New Clients should arrive at least 20 minutes prior to their appointment, to complete the consultation form.
We require at least 48 hours’ notice, should you wish to cancel or reschedule your appointment.
Should you cancel or change your appointment within the 48 hours, or do not attend your appointment at all, we reserve the right to forfeit booking deposit. If your appointments are prepaid, we will forfeit one session of your prepaid program.
If you are late, we may not be able to provide your full treatment.
Neo Body Laser Clinic has a strict ‘no refund’ policy on all purchases, including all prepaid programs (whether these programs are paid in full or not) if you change your mind, or in the event that your circumstances change, or in the event that you choose to discontinue treatments.
When you make an enquiry about us or our services or products, you may be asked to provide personal information so that we are able to assist with your enquiry.
We will not collect or use any personal information without your consent.
We collect personal information with your consent to primarily to enable us to provide you with our services and products based on your needs. We may also use your information to offer you our current specials from time to time.
Up to 6 prepaid treatment programs have a validity of 12 months from the date of purchase. More than 7 prepaid treatment programs have a validity of 18 months from the date of purchase.
There are no refunds or exchanges on pre-paid treatments.
All treatments and services are non transferable for other treatments or to other individuals.
Receive the latest updates, offers, promotions and giveaways if you sign up with our newsletter.