Cancellation & Refund Policy

Cancellation Policy

New Clients should arrive 20 minutes ahead of schedule, in order to complete consultation form.

We require at least 48 hours of notice should you wish to cancel or reschedule your appointment.

Should you cancel or change your appointment within the 48 hours, or do not attend your appointment at all, we reserve the right to forfeit booking deposit. If your appointments are prepaid, we will forfeit one session of your prepaid program.

If you are late, we may not be able to provide your full treatment.

Refund Policy

Neo Body Laser Clinic has a strict ‘no refund’ policy on all purchases, including all prepaid programs (whether these programs are paid in full or not) for change of mind reasons, in the event that your circumstances change, or in the event that you choose to discontinue treatments.

Privacy Policy

Collection of Personal Information

In this privacy policy “Personal Information” means personal identifiable information such as your name, street address, email address and telephone number in some treatments your health issues and medications all this sensitive information required for us to provide you right goods and services .

When you make an enquiry about us or our services or products, you may be asked to provide personal information so that we are able to assist with your enquiry.


When you provide us with Personal Information, you are authorising us to use that information in accordance with the terms of this privacy policy, which includes your rights to limit our use of the Personal Information.


We will not collect, use any personal information without your consent.


We collect personal information primarily to enable us to provide you with our services and products and may also use your information for our clinic marketing.

Terms & Conditions

Treatment packages

3- 6 treatment Prepaid programs will expire and will automatically be cancelled after 12 months from the date of purchase. 7+ prepaid treatment programs will expire in 18 months.

Check the expiry date before paying .

No refunds or exchanges will be given.

All treatments and services are not transferable to other treatments, other individuals.


  • Promotions can not be used in conjunction with any other offer.
  • Promotions apply only to full priced treatments.
  • Promotions are not refundable or transferable between clients.
  • Packages are not to be split between clients.
  • Treatment packages are not to be altered.
  • Promotional pricing will only apply to new bookings made and paid for during the promotion period.
  • Promotions are for a limited time and are subject to availability Neo Body laser Clinic may end a promotion at any time without prior notice.