Terms & Conditions

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Cancellation & Refund Policy

Cancellation Policy

New Clients should arrive at least 20 minutes prior to their appointment, to complete the consultation form.

We require at least 48 hours’ notice, should you wish to cancel or reschedule your appointment.

Should you cancel or change your appointment within the 48 hours, or do not attend your appointment at all, we reserve the right to forfeit booking deposit. If your appointments are prepaid, we will forfeit one session of your prepaid program.

If you are late, we may not be able to provide your full treatment.

Refund Policy

Neo Body Laser Clinic has a strict ‘no refund’ policy on all purchases, including all prepaid programs (whether these programs are paid in full or not) if you change your mind, or in the event that your circumstances change, or in the event that you choose to discontinue treatments.


Privacy Policy

Collection of Personal Information

In our privacy policy “Personal Information” includes personal identifiable information like your name, street address, email address and telephone number. Sensitive information like your health issues and medications is required for us to provide you the correct treatment in the safest manner.

When you make an enquiry about us or our services or products, you may be asked to provide personal information so that we are able to assist with your enquiry.

When you provide us with Personal Information, you are authorising us to use that information in accordance with the terms of this privacy policy, which includes your rights to limit our use of the Personal Information.

We will not collect or use any personal information without your consent.

We collect personal information with your consent to primarily to enable us to provide you with our services and products based on your needs. We may also use your information to offer you our current specials from time to time.


Terms & Conditions

Treatment packages

Up to 6 prepaid treatment programs have a validity of 12 months from the date of purchase. More than 7 prepaid treatment programs have a validity of 18 months from the date of purchase.

There are no refunds or exchanges on pre-paid treatments.

All treatments and services are non transferable for other treatments or to other individuals.

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Contact Us

Eastern Creek Quarter Mall:

Shop T 18, Eastern Creek Quarter Mall, Eastern Creek, NSW 2766.
TEL: (02) 8605 8345

Edmondson Square Mall:

Shop AG 61, Edmondson Square Mall, 52 Soldiers Parade, Edmondson Park, NSW 2174.
TEL: (02) 8119 3444

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